LEGAL
Service Level Agreement
Last updated · Version 2
Availability
We target 99.9% monthly availability for the API and live rooms, excluding scheduled maintenance announced 48 hours ahead.
Support
Support email is answered within one working day; Enterprise plans include a priority channel.
Credits
If availability falls below target in a month, Growth and Enterprise customers may request a credit of 10% of that month's fee. Credits are the sole remedy under this SLA.