Service Level Agreement
Last updated · Version 1Draft — pending legal review
DRAFT — PENDING LEGAL REVIEW. Placeholder text generated for structure. Have a lawyer review before publishing; these documents carry obligations under the DPDP Act, 2023 and Indian consumer law.
Availability
We target 99.9% monthly availability for the API and live rooms, excluding scheduled maintenance announced 48 hours ahead.
Support
Support email is answered within one working day; Enterprise plans include a priority channel.
Credits
If availability falls below target in a month, Growth and Enterprise customers may request a credit of 10% of that month's fee. Credits are the sole remedy under this SLA.